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Launched on 1 September 2013, the Federation of Petroleum Suppliers Code of Practice is designed to ensure all FPS members adhere to high standards and contribute towards the professionalism of the industry. Together with the Customer Charter, the Code of Practice should ensure that the best service is offered by FPS members and, customers are fully supported when ordering heating oil to make the process easier and more efficient for them.

Having a Code of Practice in place for Federation of Petroleum Suppliers members will give the public reassurance that they are dealing with companies who are adhering to best practice.

Code of Practice

Customer Charter